20+ Best eCommerce Shopping Assistants

In today’s competitive eCommerce landscape, Shopify AI shopping assistants have become essential tools for boosting sales and enhancing customer experiences. These intelligent solutions help store owners streamline product discovery, provide personalized recommendations, and automate customer support. In this article, we’ll explore the top Shopify AI shopping assistants in the eCommerce industry, highlighting how they drive conversions, increase customer satisfaction, and simplify store management for merchants of all sizes.

1. VanChat.io

VanChat.io provides a dynamic AI chatbot service aimed at enhancing customer engagement and streamlining support for Shopify merchants. Its automation and real-time communication tools help Shopify users improve sales interactions and service efficiency, making it a valuable asset for online store management.

Website

https://vanchat.io

Pros

• Seamless integration with Shopify stores

• Effective real-time customer engagement

• User-friendly dashboard and automation features

Cons

• Limited advanced customization options

• Occasional performance lag during high traffic

• Requires technical setup for optimal integration

Ideal Business User

Shopify merchants and e-commerce managers seeking to boost customer support and drive sales through automated, real-time AI chat interactions.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

A free tier is available with paid plans starting at $33 per month.

2. Gorgias

Gorgias is an omnichannel customer support and helpdesk solution explicitly designed for Shopify merchants that centralizes support tasks. It automates repetitive tasks, aggregates customer data from Shopify, and integrates across various communication channels, empowering e-commerce businesses to boost efficiency, improve customer satisfaction, and streamline support operations, delivering consistent results.

Website

https://www.gorgias.com

Pros

• Seamless Shopify integration that pulls in order and customer data

• Automated workflows and ticket management for efficient support

• Robust multi-channel support including email, chat, and social media

Cons

• Steep learning curve during initial setup and configuration

• Pricing can be high for small businesses with limited support volume

• Limited customization options compared to some competitors

Ideal Business User

Medium to large e-commerce businesses using Shopify that require a comprehensive, automated support platform to centralize multi-channel communication and enhance customer service efficiency.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Gorgias pricing typically starts at around $50 per month for basic plans, scaling with ticket volume and feature requirements. Custom enterprise pricing and a free trial option are also available.

3. Zendesk

Zendesk delivers a versatile customer support platform that centralizes multichannel communications and streamlines service workflows. For Shopify users, it enhances the shopping experience by efficiently managing inquiries and support tickets while offering robust automation, integrations, and reporting features tailored to e-commerce needs.

Website

https://www.zendesk.com

Pros

• Seamless integration with various sales and marketing tools popular among Shopify users

• Robust automation and reporting capabilities that drive efficient customer support

• High scalability and flexibility, accommodating the growth of e-commerce businesses

Cons

• Premium pricing can be a barrier for small Shopify merchants

• Steep learning curve for leveraging advanced configuration features

• Customization may require additional technical expertise and resources

Ideal Business User

Mid-to-large e-commerce businesses and Shopify store owners seeking a scalable, feature-rich customer support solution that can handle high inquiry volumes and integrate effectively with their existing systems.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Zendesk Suite pricing starts at approximately $49 per agent per month for the basic tier, with higher-tier packages available featuring extended functionalities and support, designed for larger teams and enterprises.

4. Tidio

Tidio offers an integrated live chat and chatbot solution designed for Shopify users, enabling real-time customer interaction, automated messaging, and improved sales conversion. Its easy setup and seamless Shopify integration empower e-commerce businesses to efficiently manage customer queries and drive higher engagement.

Website

https://www.tidio.com

Pros

• Seamless integration with Shopify stores

• User-friendly interface with easy chatbot customization

• Real-time messaging enhances customer engagement

Cons

• Limited advanced customization for larger enterprises

• Occasional delays in chatbot responsiveness

• Certain premium features available only in higher-tier plans

Ideal Business User

Small and medium-sized Shopify store owners looking for an intuitive live chat and automation solution to boost customer service efficiency and drive conversions.

Ratings

• Ease of Installation: 5/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Tidio offers a free tier with basic functionalities. Paid plans start at approximately $18/month, with pricing scaling based on additional features, number of operators, and advanced customization.

5. Re:amaze

Re:amaze is a multi-channel customer messaging platform designed to streamline support across various channels. It offers live chat, email, social media, and automated tools, enabling Shopify merchants to handle inquiries efficiently while enhancing customer experience. The platform integrates seamlessly with e-commerce workflows, providing robust analytics, easy collaboration, and support for success.

Website

https://www.reamaze.com

Pros

• Seamless integration with Shopify platforms

• Robust multi-channel communication capabilities

• Powerful automation and workflow management

Cons

• Pricing may be high for smaller businesses

• Initial setup can be complex due to numerous features

• Advanced functionalities exhibit a moderate learning curve

Ideal Business User

Shopify-based e-commerce merchants and growing businesses looking for a unified platform to manage customer communications, streamline support operations, and benefit from automation and multi-channel engagement.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 5/5

Cost

Re:amaze offers tiered pricing plans, typically starting around $29/month for basic features. Higher tiers with advanced functionalities, increased automation, and additional agent support are available, with enterprise pricing offered on request. Annual billing options provide additional savings.

6. Shopify Inbox

Shopify Inbox is a free messaging tool designed specifically for Shopify merchants. It streamlines customer communication and engagement by consolidating messages from various channels into one easy-to-use interface, helping businesses provide responsive support and personalized shopping experiences for their online customers for growth.

Website

https://www.shopify.com/inbox

Pros

• Seamless integration with the Shopify platform

• Intuitive, user-friendly interface

• Real-time messaging enhances customer engagement

Cons

• Limited customization options for branding

• Advanced automation features are somewhat limited

• Occasional delays in notifications during peak traffic hours

Ideal Business User

Shopify store owners and e-commerce businesses, primarily small-to-medium enterprises, looking to streamline customer communication and drive engagement without incurring additional costs.

Ratings

• Ease of Installation: 5/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Shopify Inbox is available at no additional cost for Shopify merchants, making it a cost-effective solution for integrated customer messaging.

7. Heyday by Hootsuite

Heyday by Hootsuite is a conversational AI platform designed to empower Shopify retailers with intelligent live chat and chatbot solutions. It personalizes customer engagement, streamlines support, and drives sales by integrating seamlessly with e-commerce systems, ensuring interactive, efficient, and responsive shopping experiences that foster customer loyalty and boost conversion rates.

Website

https://www.heyday.ai

Pros

• Seamless integration with Shopify platforms

• AI-driven personalized customer engagement

• Efficient automation that boosts conversion rates

Cons

• Pricing can be steep for smaller retailers

• Limited customization for very specific use cases

• Complex queries may sometimes require human intervention

Ideal Business User

Shopify retailers, particularly mid to large sized e-commerce businesses, seeking to automate customer interactions while enhancing personalization and streamlining live support to improve conversion rates and customer satisfaction.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Heyday offers a free trial with standard plans starting at approximately $50 per month. Enterprise-level solutions with advanced features are available through a custom pricing model tailored to specific business needs.

8. Octane AI

Octane AI provides an intelligent chatbot and SMS marketing platform tailored for Shopify merchants. Its tools enable personalized product recommendations, automated customer engagement, and interactive quizzes, boosting conversion rates and streamlining messaging. The platform empowers Shopify users to enhance customer experience, drive sales, and build long-term engagement quickly with efficiency.

Website

https://www.octaneai.com

Pros

• Seamless integration with Shopify, enabling easy setup and reliable data synchronization.

• Powerful automated chat flows and SMS campaigns that boost customer engagement and conversion.

• User-friendly interface with interactive quiz features that personalize shopping experiences.

Cons

• Pricing can be steep for small businesses or startups with limited budgets.

• Limited design customization beyond predefined templates may restrict brand uniqueness.

• Occasional delays in customer support response and resolution reported by some users.

Ideal Business User

Shopify store owners and e-commerce marketers seeking to drive sales and engagement through automated chatbots and SMS marketing, ideal for small to medium-sized businesses aiming for efficient customer interaction and personalization.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

Octane AI offers tiered subscription plans starting around $29/month for basic features, with higher-tier plans providing advanced automation and analytics. Custom pricing options are available for larger enterprises and those with specialized needs.

9. LiveChat

LiveChat is a robust customer engagement and support platform that enables Shopify store owners to interact with visitors in real time. Its easy-to-integrate live chat solution boosts conversion rates and enhances customer satisfaction, making it an ideal tool for e-commerce businesses seeking efficient, on-demand support.

Website

https://www.livechat.com

Pros

• Seamless integration with Shopify and other e-commerce tools

• User-friendly interface with customizable chat widgets

• Strong customer support and proactive service

Cons

• Pricing may be steep for smaller businesses

• Advanced features can require a learning curve

• Limited customization in lower-tier plans

Ideal Business User

Shopify store owners and e-commerce retailers of small to mid-sized businesses looking to enhance customer engagement, drive conversions, and provide prompt, real-time support to website visitors.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 5/5

Cost

LiveChat offers tiered subscription plans starting from approximately $16 per agent per month, with higher tiers providing advanced features. They offer both monthly and annual billing options along with a free trial to test the platform.

10. Drift

Drift is a conversational marketing platform that leverages chatbots and real-time messaging to engage website visitors, drive lead generation, and convert e-commerce traffic into customers. For Shopify users, it personalizes customer interactions and streamlines support, enhancing overall sales and user experience.

Website

https://www.drift.com/

Pros

• Seamless integration with Shopify and other e-commerce platforms

• Real-time engagement that boosts lead conversion

• Intuitive chatbot interface for personalized customer interactions

Cons

• Pricing may be steep for small Shopify merchants

• Advanced customization can require technical expertise

• Some users report a learning curve with setting up templates and workflows

Ideal Business User

Ideal for Shopify-based e-commerce businesses and mid-sized enterprises looking to enhance their customer engagement, streamline support, and boost conversions through conversational marketing.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Drift offers customized pricing plans tailored to business needs. While a free trial is available, detailed pricing is provided upon consultation with their sales team, generally targeting mid-sized to enterprise-level organizations.

11. Intercom

Intercom is a comprehensive customer messaging platform powering live chat, in-app messaging, and customer engagement. Its robust tools help Shopify merchants deliver personalized shopping experiences, streamline support, and boost sales through targeted campaigns. Adjustable automation and seamless integrations empower businesses to nurture customer relationships effectively for long-lasting growth continuously advancing.

Website

https://www.intercom.com

Pros

• Seamless integration with Shopify for personalized customer experiences

• Robust automation tools that enhance engagement and boost conversions

• Real-time messaging and effective support system for immediate customer assistance

Cons

• Relatively high pricing that may impact smaller Shopify businesses

• Steep learning curve for users new to integrated communication platforms

• Occasional complexity in managing multiple features and customizations

Ideal Business User

Ideal for Shopify merchants ranging from growing startups to mid-sized enterprises seeking an integrated messaging, support, and marketing platform that enhances customer engagement and drives sales.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Intercom offers tiered subscription plans including Essential, Pro, and Premium, with pricing based on features, usage, and team size. Custom enterprise solutions are available upon request, and potential buyers should contact sales for detailed pricing information.

12. Freshdesk

Freshdesk is a comprehensive customer support solution that streamlines multi-channel communication for businesses, including Shopify merchants. Its powerful helpdesk features help manage support tickets, automate responses, and enhance customer engagement, ensuring a smooth and effective service experience for online retailers.

Website

https://freshdesk.com

Pros

• Intuitive user interface with easy ticket management

• Effective multi-channel support that integrates well with e-commerce platforms like Shopify

• Robust automation and knowledge-base features to improve response times

Cons

• Pricing can escalate for smaller businesses with limited budgets

• Advanced customization may require technical expertise

• Some users report occasional delays during high traffic periods

Ideal Business User

Ideal for Shopify store owners and e-commerce businesses that require a scalable, multi-channel customer support system to manage inquiries, streamline communication, and maintain high customer satisfaction, regardless of business size.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 5/5

Cost

Freshdesk offers a free tier (the Sprout plan) for small teams. Paid plans start with the Blossom plan at around $15 per agent per month, with additional tiers like Garden, Estate, and Forest available that include more advanced features and integrations.

13. Chatra

Chatra is a live chat and messaging support software designed to enhance customer engagement. In the Shopify industry, it helps merchants provide timely support, enabling smooth transactions, increased trust, and streamlined customer service. Its versatile features, including visitor tracking, proactive chat, and integrations, empower businesses to achieve higher conversion rates.

Website

https://chatra.io

Pros

• Seamless integration with Shopify stores

• Responsive live chat functionality

• User-friendly customization and proactive engagement features

Cons

• Pricing may be prohibitive for very small businesses

• Limited advanced analytics for in-depth insights

• Occasional delays during periods of high traffic

Ideal Business User

Shopify merchants and e-commerce businesses looking to boost customer engagement with real-time chat support, improve conversion rates, and provide prompt assistance to website visitors.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 5/5

Cost

Monthly pricing starts at $33/month for the essential plan, with a free tier available. Additional tiers and feature bundles may be offered to accommodate varying business needs.

14. Formilla

Formilla offers robust live chat and website chat solutions designed to engage and convert visitors on Shopify stores. It features proactive chat triggers, real-time visitor tracking, and seamless integration with Shopify apps to enhance customer support and drive sales conversion for e-commerce businesses, empowering growth across every digital interaction globally.

Website

https://www.formilla.com

Pros

• Seamless Shopify integration for a streamlined setup and consistent user experience

• Proactive chat triggers that increase customer engagement and conversion rates

• Customizable chat widget suitable for matching brand aesthetics on Shopify stores

Cons

• Limited advanced customization options compared to some competitors

• Pricing can become steep for high-traffic or smaller Shopify stores

• Occasional integration challenges with certain Shopify apps or themes

Ideal Business User

Shopify store owners and e-commerce businesses seeking a real-time live chat solution to enhance customer support, increase conversion rates, and drive overall engagement.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Formilla offers a free plan with basic functionalities. Premium plans start at $29 per month, with additional tiers available offering enhanced features and support for higher visitor volumes.

15. ManyChat

ManyChat is a leading chatbot platform that empowers Shopify store owners to automate customer engagement through interactive messaging. It streamlines marketing, sales, and support efforts, enabling personalized communication and driving conversions, making it an essential tool for e-commerce businesses aiming to enhance customer experiences.

Website

https://manychat.com

Pros

• Intuitive drag-and-drop builder with a user-friendly interface

• Seamless integration with Shopify and major social media platforms

• Robust automation features that enhance customer engagement and drive conversions

Cons

• Pricing can escalate with larger subscriber bases and advanced features

• Some users report occasional technical glitches during integrations

• Limited advanced customization options for highly specific needs

Ideal Business User

Ideal for Shopify store owners and e-commerce businesses of various sizes who seek to streamline and personalize customer communications through automated bot interactions without extensive technical overhead.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

ManyChat offers a free plan suitable for smaller subscriber bases, with Pro plans starting around $10 per month. The pricing scales based on the number of subscribers and additional feature requirements.

16. BotStar

BotStar is a versatile chatbot platform that empowers Shopify users to automate customer engagement and streamline sales. With an intuitive interface and robust integration capabilities, it helps e-commerce businesses enhance customer support and drive conversions through personalized, interactive chat experiences.

Website

https://www.botstar.com

Pros

• Seamless integration with Shopify and other e-commerce tools

• User-friendly drag-and-drop chatbot builder

• Rich customization and automation features

Cons

• Pricing may be steep for small businesses and startups

• Limited advanced analytics compared to some competitors

• Occasional challenges with third-party app integrations

Ideal Business User

Shopify store owners and e-commerce businesses seeking a scalable, feature-rich chatbot solution to enhance customer engagement, drive sales, and streamline support operations.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

BotStar offers a free tier with basic features, with subscription plans starting around $29/month. Higher tiers with additional functionalities and enhanced support are available, tailored to the needs and scale of the business.

17. MobileMonkey

MobileMonkey is an innovative chatbot and marketing automation platform designed to empower Shopify merchants. It integrates with various messaging services including Facebook Messenger, SMS, and web chat to enhance customer engagement. This solution streamlines customer interactions, driving conversions and improving retention for businesses seeking efficient communication tools with proven results.

Website

https://mobilemonkey.com

Pros

• Seamless integration with Shopify and multiple messaging platforms

• Powerful chatbot automation that increases engagement and conversions

• Robust analytics and reporting to optimize marketing strategies

Cons

• Steep learning curve for new users

• Occasional glitches with integration across channels

• Pricing may be on the higher side for smaller Shopify stores

Ideal Business User

Ideal for Shopify merchants and e-commerce businesses aiming to automate customer communication, boost online engagement, and drive sales through efficient multi-channel messaging solutions.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

MobileMonkey offers a freemium model with basic chatbot features. Premium plans start at approximately $49/month with additional features and custom enterprise pricing available, catering to a range of business sizes and requirements.

18. AI Trillion

AI Trillion delivers advanced artificial intelligence solutions specifically designed for Shopify merchants. By integrating seamlessly with e-commerce platforms, it automates marketing, enhances customer engagement, and provides actionable analytics. The platform empowers Shopify users to optimize conversions and streamline operations through smart, efficient, and scalable AI-driven tools.

Website

https://aitrillion.com

Pros

• Seamless integration with Shopify ensuring efficient workflow

• Powerful AI-driven analytics that boost conversion rates

• User-friendly interface with automation for marketing tasks

Cons

• Pricing may appear steep for smaller Shopify stores

• Occasional performance lags during high-traffic periods

• Limited advanced customization options for large enterprises

Ideal Business User

Shopify store owners and managers of small to medium-sized e-commerce businesses looking to leverage AI tools for enhanced customer engagement, automated marketing, and data-driven decision-making.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

AI Trillion offers a pricing plan that starts at $33 per month with a free tier available, providing scalable subscription options to cater to both emerging and established Shopify businesses.

19. Richpanel

Richpanel is a comprehensive customer support platform tailored for e-commerce and Shopify merchants. Its omnichannel capabilities, advanced ticketing system, and automation enable merchants to streamline queries, reduce response times, and boost customer satisfaction. With rich analytics and integration with popular e-commerce tools, it empowers teams to deliver exceptional service globally.

Website

https://richpanel.com

Pros

• Seamless Shopify integration that connects with existing e-commerce tools

• Intuitive interface which minimizes training time for support teams

• Powerful automation features that accelerate response times and improve customer satisfaction

Cons

• Pricing may be prohibitive for smaller Shopify businesses

• Customization options are sometimes limited for unique workflows

• Occasional delays in integrating with third-party apps may occur

Ideal Business User

Small to medium-sized Shopify merchants seeking a scalable, user-friendly customer support platform with robust automation and analytics to enhance overall customer engagement.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Richpanel offers tiered pricing plans that are often customized based on a merchant's scale and feature requirements. While precise pricing details are available upon request, prospective users can typically access a demo and a free trial to evaluate the platform before committing to a subscription model.

20. QuickReply.ai

QuickReply.ai delivers an AI-based automated messaging solution tailored for Shopify retailers. It offers real-time chatbot responses and customer engagement tools that enhance support efficiency, drive sales, and reduce response times. Its seamless integration and insightful analytics empower merchants to optimize customer interactions, streamline operations, and effectively manage online storefronts efficiently.

Website

https://quickreply.ai

Pros

• Fast and accurate automated responses

• Seamless integration with the Shopify platform

• Enhanced customer engagement and increased conversion rates

Cons

• Limited customization options for chatbot templates

• Occasional misinterpretation of complex customer queries

• Pricing may be a concern for smaller businesses

Ideal Business User

Shopify retailers, particularly small to mid-sized businesses, who seek to enhance customer service through AI-driven automated messaging and desire streamlined operations with improved response times and customer engagement.

Ratings

• Ease of Installation: 5/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Pricing starts at $33 per month with a free trial tier available. Higher-tier plans offer additional features and increased volume handling, with custom enterprise pricing available based on specific business needs.

How to Scale Your eCommerce Business Effortlessly with AI

Shopify merchants today face the challenge of standing out in a crowded digital marketplace while delivering seamless shopping experiences. The latest eCommerce AI shopping assistants are designed to streamline store operations, personalize the customer journey, and boost conversion rates. Here are some practical ways these intelligent tools can make a real difference for Shopify businesses:

• Personalized product recommendations: Automatically suggest items tailored to each shopper’s preferences, increasing average order value and encouraging repeat purchases.
• Instant customer support: Provide real-time answers to product questions, order inquiries, and shipping details, reducing response times and improving customer satisfaction.
• Guided shopping experiences: Help customers navigate collections, find the right products, and complete purchases faster with interactive, AI-powered guidance.
• Automated cart recovery: Proactively reach out to shoppers who abandon their carts, offering timely reminders or incentives to bring them back to checkout.
• Seamless integration: Effortlessly connect with Shopify’s backend, syncing inventory, promotions, and customer data without manual intervention.

By leveraging these capabilities, Shopify store owners can create engaging, efficient, and delightful shopping experiences that drive growth and foster loyalty.