19+ Best AI Live Chats for Shopify

In today’s fast-paced ecommerce landscape, providing real-time support is essential for Shopify stores aiming to boost sales and customer satisfaction. The best AI live chat apps for Shopify empower merchants to engage visitors instantly, resolve queries, and personalize shopping experiences. In this article, we’ll explore the top live chat solutions tailored for Shopify, highlighting their benefits, key features, and how they can elevate your store’s customer service and conversion rates.

1. VanChat.io

VanChat.io is an innovative AI live chat platform designed for ecommerce merchants, offering seamless integration with Shopify stores to enhance customer engagement. Its real-time messaging, automated responses, and easy customization empower users to quickly address inquiries, drive conversions, and improve overall customer satisfaction while effectively reducing operational costs for Shopify success.

Website

https://vanchat.io

Pros

• Competitive pricing with a free tier available

• Seamless integration with Shopify for real-time communication

• User-friendly interface that drives enhanced customer engagement

Cons

• May offer limited advanced features compared to larger competitors

• Potential technical expertise required for optimal integration

• Customization options might be basic for larger, enterprise-level businesses

Ideal Business User

Small to medium Shopify businesses seeking a cost-effective, easy-to-implement AI live chat solution to drive conversions, improve customer engagement, and streamline support operations.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

VanChat.io offers a free tier for basic functionality with paid plans starting at $33 per month, providing additional features and capabilities as business needs grow.

2. Tidio

Tidio is an intuitive live chat and chatbot platform tailored for Shopify store owners, enabling real-time customer engagement and automated support. Its integration with Shopify helps merchants boost conversions and streamline communications while providing an accessible, cost-effective solution for enhancing online customer service.

Website

https://www.tidio.com

Pros

• Seamless integration with Shopify and other e-commerce tools

• User-friendly interface with quick setup and customization options

• Robust chatbot automation that effectively handles customer inquiries

Cons

• Limited design customization for chat widgets compared to some competitors

• Analytics and reporting features may be basic on lower-tier plans

• Some users report occasional delays during peak traffic periods

Ideal Business User

Small to medium-sized Shopify merchants seeking a cost-effective, easy-to-use live chat and chatbot solution that enhances customer engagement and supports increased online sales.

Ratings

• Ease of Installation: 5/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Tidio offers a free plan with basic live chat and chatbot features. Premium plans, which include additional automation, integrations, and higher usage limits, start at approximately $18 per month, with scalable options available for larger businesses.

3. Gorgias

Gorgias offers a central customer support solution for Shopify merchants. It integrates customer inquiries, social media, email, and live chat into one streamlined dashboard. Utilizing automation features, Gorgias improves response times and ensures efficient ticket management. Its user-friendly tools empower businesses to build lasting customer relationships while optimizing operations effectively.

Website

https://www.gorgias.com

Pros

• Excellent Shopify integration and e-commerce focused design

• Robust automation tools reduce manual workflows

• Comprehensive multi-channel support enhances customer communication

Cons

• Pricing can be steep for small or emerging stores

• Limited customization for non-Shopify environments

• Some advanced features require a learning curve

Ideal Business User

Shopify-based e-commerce businesses seeking to streamline customer support processes, reduce response times with automation, and enhance overall customer satisfaction.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Gorgias offers tiered subscription plans starting at approximately $50 per month, with pricing scaling based on ticket volume and features. Custom enterprise pricing is available for larger organizations with advanced support needs.

4. Zendesk

Zendesk is a leading customer service platform that delivers cloud-based support solutions, ranging from help desk ticketing to comprehensive CRM functionalities. Its flexible, scalable, and easily integrated system empowers Shopify store operators to enhance customer interactions, streamline service processes, and gain insight into customer behavior to drive growth and loyalty.

Website

https://www.zendesk.com

Pros

• Seamless integration with Shopify platforms and various third-party apps

• Robust multichannel support for effective customer inquiries

• Advanced analytics and reporting to optimize service performance

Cons

• Can be relatively costly for small Shopify merchants

• Complex configuration may require dedicated IT or developer resources

• Steep learning curve for users new to advanced support tools

Ideal Business User

Medium to large enterprises or rapidly growing Shopify store owners who seek to deliver prompt, personalized customer service with scalable functions, robust analytics, and multichannel support.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 5/5

• Customer Support: 5/5

Cost

Zendesk pricing starts at around $49 per agent per month for essential plans, with tiered packages available for additional features and enterprise-level requirements. Custom pricing plans are also offered based on specific business needs.

5. Re:amaze

Re:amaze is a customer messaging and helpdesk platform designed for e-commerce, providing multi-channel support including live chat, email and social media integration. It effectively streamlines customer communication on Shopify, enabling businesses to deliver prompt, personalized service, boost customer satisfaction, and drive enhanced conversion and retention, thus fueling business online growth.

Website

https://www.reamaze.com

Pros

• Seamless multi-channel integration optimized for Shopify stores

• User-friendly interface with powerful automation tools

• Highly responsive customer support team

Cons

• Pricing may be on the higher side for smaller businesses

• Customization options can be limited for niche requirements

• Occasional performance slowdowns during high-traffic periods

Ideal Business User

E-commerce businesses, specifically Shopify store owners, seeking an integrated, efficient customer support and messaging solution that scales with growth and enhances customer engagement.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 5/5

Cost

Re:amaze offers tier-based subscription models starting at approximately $29 per month for basic features, with advanced plans available for larger teams and additional functionalities. A free trial period is also provided to evaluate the platform.

6. LiveChat

LiveChat is a leading real-time customer service platform designed to enhance visitor engagement and drive sales. Popular among Shopify merchants, its seamless integration with e-commerce environments allows personalized, proactive support, converting visitors into loyal customers and delivering superior post-purchase support while streamlining customer communication across channels, ensuring business growth globally.

Website

https://www.livechat.com

Pros

• Seamless Shopify integration that streamlines customer interactions

• User-friendly interface enabling quick adoption and efficient chat management

• Robust analytics and reporting tools to track engagement and conversion rates

Cons

• Higher cost which can be challenging for small startups

• Advanced customization options may require additional expertise

• Occasional performance lags during high-traffic periods

Ideal Business User

Small to medium e-commerce businesses, especially Shopify merchants, seeking a reliable, scalable live chat solution to boost customer engagement, drive conversions, and improve overall support efficiency.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 5/5

Cost

LiveChat offers tiered subscription plans starting at approximately $16 per agent per month when billed annually, with additional Pro and Enterprise tiers available. A free trial is also provided, allowing businesses to evaluate the platform before committing.

7. Shopify Inbox

Shopify Inbox is a messaging solution empowering Shopify merchants to seamlessly manage customer conversations across various channels. Designed for ecommerce businesses, this tool streamlines communication, supports efficient sales inquiries, and enhances customer service experiences—all integrated with Shopify’s robust ecosystem, ultimately elevating merchant responsiveness and encouraging improved customer engagement in practice.

Website

https://www.shopify.com/inbox

Pros

• Seamless integration with the Shopify ecosystem

• User-friendly interface with real-time messaging capabilities

• Centralized communication streamlines customer inquiries and sales support

Cons

• Limited advanced customization options compared to specialized messaging platforms

• Basic reporting and analytics features may not satisfy data-driven merchants

• Primarily tailored for Shopify, limiting integration with non-Shopify platforms

Ideal Business User

Shopify merchants, particularly small to medium-sized online store owners, who seek an integrated and efficient messaging solution to enhance customer engagement and streamline sales communications.

Ratings

• Ease of Installation: 5/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Shopify Inbox is offered free to Shopify merchants, providing a cost-effective solution integrated within the Shopify platform.

8. Chatra

Chatra is a comprehensive live chat and messaging solution designed for online retailers, especially those on Shopify. It seamlessly integrates with eCommerce environments, enabling real-time customer support and proactive engagement to boost conversions, enhance customer satisfaction, and ultimately drive revenue growth through timely, personalized interactions for optimal business performance worldwide.

Website

https://chatra.io

Pros

• Seamless integration with Shopify, ensuring a smooth customer experience

• User-friendly interface that simplifies real-time communication

• Powerful customization options enhancing engagement and conversion rates

Cons

• Limited advanced reporting compared to some competitors

• Occasional delays during periods of high traffic

• Customization may require additional configuration for optimal use

Ideal Business User

Small to medium-sized Shopify store owners seeking an effective live chat solution to enhance customer support, drive conversions, and provide personalized, real-time assistance.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 5/5

Cost

Chatra offers a free tier with basic features. Its premium plans, which include enhanced customization, detailed reporting, and multi-agent support, typically start at around $15 per month, with tiered pricing available based on the required features and team size.

9. Formilla Live Chat

Formilla Live Chat delivers an intuitive real-time communication solution designed to boost engagement and sales for Shopify users. With customizable interfaces and proactive chat options, it enables merchants to interact seamlessly with customers, provide instant support, and drive conversions for enhanced user satisfaction and business growth across diverse eCommerce environments.

Website

https://www.formilla.com

Pros

• Real-time customer engagement that boosts conversions

• Seamless integration with Shopify platforms and themes

• Customizable chat options tailored to brand aesthetics

Cons

• Limited advanced analytics for tracking user behavior

• Occasional performance lags during high traffic periods

• Pricing may feel premium for smaller Shopify businesses

Ideal Business User

Ideal for small to medium-sized Shopify store owners looking for a reliable, real-time chat solution to provide immediate customer support, enhance engagement, and drive additional sales.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Formilla offers subscription-based pricing with plans typically starting around $20 per month. Different tiers are available, catering to varying levels of traffic and feature requirements, and a free trial option is often provided for new users.

10. Richpanel

Richpanel specializes in affordable, robust helpdesk and customer support solutions specifically designed for eCommerce and Shopify brands. Its intuitive platform integrates seamlessly with Shopify, empowering businesses to manage customer interactions, streamline support workflows, and enhance overall customer satisfaction by delivering prompt, automated responses and personalized service for sustainable growth solutions.

Website

https://richpanel.com

Pros

• Seamless Shopify integration

• Intuitive customer support automation

• Robust multi-channel support

Cons

• Limited customization options

• Steep learning curve for non-technical users

• Subscription pricing may be steep for small businesses

Ideal Business User

Ideal for eCommerce businesses, particularly Shopify brands, looking for an efficient, automated, and scalable customer support solution that integrates seamlessly with their online store and supports growth.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 5/5

Cost

Customized plans starting around $79/month for small Shopify stores, with tiered pricing based on volume and additional features. A free trial is available to evaluate core functionalities.

11. JivoChat

JivoChat is a robust live chat and messaging platform designed to enhance real-time customer interactions on websites, including Shopify. Its features include proactive chat, CRM integrations, and mobile accessibility, enabling businesses to convert leads, provide instant support, and improve overall customer satisfaction across multiple channels, delivering measurable growth across industries.

Website

https://www.jivochat.com

Pros

• Seamless Shopify integration for real-time support

• User-friendly interface with customizable chat widgets

• Efficient lead capture and conversion features

Cons

• Occasional delays in message delivery

• Limited advanced analytics compared to competitors

• Customization may require technical support

Ideal Business User

E-commerce businesses on Shopify seeking to enhance real-time customer engagement and drive conversions, particularly small to medium-sized online stores looking for effective communication and integrated live chat support.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

JivoChat offers a free plan with basic features. Premium plans start at approximately $39 per month per operator, with additional functionalities such as CRM integrations and advanced analytics available in higher tiers.

12. Olark

Olark is a robust live chat platform enabling real-time communication and proactive customer support on e-commerce websites. Its seamless integration with Shopify empowers merchants to engage visitors, answer queries instantly, and boost conversions, making it an ideal customizable solution for enhancing customer experience and driving revenue growth efficiently and reliably.

Website

https://www.olark.com

Pros

• Seamless Shopify integration

• User-friendly customization options

• Real-time visitor engagement and monitoring

Cons

• Limited advanced automation features

• Occasional latency during high traffic periods

• Basic analytics compared to some competitors

Ideal Business User

Small to medium Shopify businesses looking to enhance customer engagement and drive conversions through live, real-time chat support.

Ratings

• Ease of Installation: 5/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Olark pricing starts at approximately $29 per month per agent, with tiered pricing options based on added features and business scale; custom plans are available for larger enterprises.

13. Tawk.to

Tawk.to is a free live chat and messaging platform that empowers Shopify store owners to interact with visitors in real-time. It enhances customer support with automated triggers and visitor insights, helping e-commerce businesses boost engagement and conversion rates without incurring additional chat software costs.

Website

https://www.tawk.to

Pros

• Completely free with a rich set of features

• Easy integration with Shopify and other e-commerce platforms

• User-friendly interface with real-time visitor monitoring

Cons

• Limited advanced customization compared to premium solutions

• Occasional reliability issues during high traffic volumes

• Customer support mainly via documentation and community channels

Ideal Business User

Small to medium-sized e-commerce businesses and Shopify store owners looking for an effective, no-cost live chat solution to enhance customer engagement and support.

Ratings

• Ease of Installation: 5/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

Tawk.to is free to use, offering all core live chat functionalities at no charge. Optional add-ons or premium integrations may be available in the future.

14. Willdesk

Willdesk is an innovative software solution tailored for Shopify merchants, offering a comprehensive dashboard that integrates order management, analytics, and customer engagement tools. Its user-friendly interface streamlines e-commerce operations, enhances sales efficiency, and drives data-informed decision-making for growing Shopify businesses. Designed to scale with dynamic market demands and foster growth.

Website

https://willdesk.com

Pros

• User-friendly, intuitive interface

• Seamless integration with Shopify stores

• Real-time analytics and actionable insights

Cons

• Limited customization options for niche needs

• Occasional performance lags during high traffic

• Advanced features may require additional training

Ideal Business User

Growing Shopify merchants seeking an integrated dashboard for efficient order management, robust analytics, and customer engagement to drive scalable business growth.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Pricing is structured in tiered subscription models. While specific details may vary, entry-level plans are competitive with similar solutions, starting around $33 per month with a free tier available for smaller merchants.

15. HelpCenter

HelpCenter offers an integrated customer support solution tailored for Shopify users. The platform combines live chat, robust ticket management, and a comprehensive knowledge base to streamline customer interactions, ensuring prompt resolution and high satisfaction while enhancing operational efficiency for Shopify merchants.

Website

https://helpcenter.com

Pros

• Seamless integration with Shopify

• User-friendly, intuitive interface

• Robust multi-channel support features

Cons

• Limited customization in lower-priced tiers

• Moderate learning curve for advanced features

• Dependence on internet connectivity for optimal performance

Ideal Business User

Small to medium Shopify-based e-commerce businesses looking for an effective and scalable customer support solution to streamline inquiries and improve overall customer satisfaction.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Starts at $33 per month with a free tier available; additional subscription tiers offer enhanced features and scalability to meet growing business needs.

16. PingMe

PingMe is an innovative communication platform designed to deliver real-time notifications and alerts, enhancing customer engagement and operational efficiency for Shopify businesses. Its integration capability, customizable messaging, and robust performance empower merchants to offer superior service and drive conversions, making it an ideal solution for e-commerce challenges with proven reliability.

Website

https://pingme.com

Pros

• Seamless Shopify integration that simplifies notifications

• Real-time alerts tailored for the fast-paced e-commerce environment

• User-friendly customization options for personalized communication

Cons

• Limited advanced analytics for detailed performance insights

• A steeper learning curve during initial setup and customization

• Occasional delays in message delivery during peak traffic periods

Ideal Business User

Small to medium Shopify merchants looking for an efficient, real-time communication tool to enhance customer engagement and streamline operational notifications.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Starts at $33 per month with a free tier available, along with additional subscription models offering premium features for growing businesses.

17. Socialreply

Socialreply offers efficient and interactive social media response solutions that integrate with Shopify, enabling online retailers to engage with customers seamlessly. Designed for the Shopify industry, this platform automates social replies, enhances customer satisfaction, and streamlines online communications with real-time messaging and analytics, ensuring rapid support and seamless scalability now.

Website

https://socialreply.com

Pros

• Seamless integration with Shopify for streamlined communication.

• Automated social replies boost engagement and response time.

• Intuitive analytics provide actionable insights for customer interactions.

Cons

• Limited customization for specific industry requirements.

• Potential delays during peak interactions.

• Occasional issues with API reliability.

Ideal Business User

Shopify retailers and e-commerce businesses seeking an efficient tool to automate social media responses and enhance customer engagement, ideal for small to medium-sized enterprises.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

Monthly subscription starts at $33 per month with a free tier available.

18. ProProfs Chat

ProProfs Chat is a versatile live chat solution that empowers Shopify store owners to engage visitors in real-time, providing prompt customer support and boosting conversions. It is designed to integrate seamlessly with e-commerce platforms, featuring user-friendly customization and automation to enhance site interaction and improve overall customer satisfaction efficiently, globally.

Website

https://www.proprofs.com/chat/

Pros

• Effortless integration with Shopify enhancing customer engagement.

• User-friendly interface with customizable design options.

• Real-time chat functionality that boosts conversions and support.

Cons

• Pricing may be high for small Shopify stores.

• Limited advanced automation compared to some competitors.

• Reporting features may not fully satisfy high-volume enterprises.

Ideal Business User

Small to medium-sized Shopify business owners seeking an easily integrated live chat solution to enhance real-time customer interaction and drive higher conversion rates.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

ProProfs Chat offers a free trial along with tiered subscription plans starting at approximately $29 per month (billed annually), with advanced packages available for businesses with growing needs.

19. eDesk

eDesk is a robust helpdesk solution offering seamless integration with Shopify to elevate ecommerce customer support. Its multi-channel ticket management, automation, and intuitive interface empower merchants to efficiently handle inquiries and resolve issues, ultimately improving customer satisfaction and streamlining operation processes for growing online businesses with proven industry reliability tools.

Website

https://www.edesk.com

Pros

• Seamless Shopify integration for unified customer support

• Intuitive interface with efficient ticket automation

• Multichannel support that enhances response times

Cons

• Steeper learning curve for new users

• Limited customization options for smaller businesses

• Pricing may be prohibitive for startups or small-scale merchants

Ideal Business User

Shopify store owners and ecommerce businesses that require an integrated helpdesk solution to manage multi-channel customer support, streamline communications, and enhance overall operational efficiency.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

eDesk adopts a subscription-based pricing model. Plans typically range from approximately $29 to $49 per user per month, with higher tiers offering advanced features and analytics for larger teams or enterprises. A free trial is available to evaluate the software.

How Your Shopify Store can Benefit from AI Live Chat

Integrating a top-rated AI live chat app with your Shopify store can transform both customer experience and your daily operations. Merchants often see immediate improvements in how they engage shoppers, resolve issues, and drive sales. Here are practical examples of how Shopify businesses are leveraging live chat apps:

• Instantly answering product questions to help customers make faster buying decisions
• Proactively reaching out to visitors who linger on checkout pages, reducing cart abandonment
• Offering real-time support for shipping, returns, and order status to build trust and loyalty
• Guiding first-time shoppers through the product selection process, boosting conversion rates
• Collecting feedback and insights directly from customers to refine products and services

By meeting shoppers where they are, Shopify brands can create a seamless, responsive, and more personalized online shopping experience.